What is happening with Customer Relation and Customer Satisfaction nowadays? Companies seem to spend money for it, but are you happier by their existence?
Busy Bee I
I am certainly not. Maybe its just me. But, when coming back from South Africa, we had this problem with SWISS – the airline I am really getting pissed at. Now, six months later, they have responded to my numerous fax, calls and letters. Finally. But they try to blame SAA. Slowly but surely I am getting really angry…
Busy Bee II
The other company – and more attached to photography – is Cokin. I have been ordering the modular bellow for the P-System back in April. After weeks of telling me to come back next week, I got this mail from the Zürich based photography shop, that the retailer for Switzerland is unable to deliver. As of that, I contacted Cokin via the eMail Address they have posted on their internet page. But, guess what: no reply at all….
And finally, there is Apple. These guys start to piss me off as well. Still no response. Nothing… Need some Chocolate to find my balance…
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